Delivering Contact Center Solutions As A Service

Customer Care

Experts in providing ongoing, high quality customer care through proven staffing, training, operations and technology solutions

  • Solutions:
  • Account and Billing Support
  • Appointment Setting
  • Insurance Policy Support
  • Benefits Administration
  • Healthcare Exchange Support
  • Technical Support
  • Help Desk
  • Multi-lingual Support
  • Training, Operations, Quality and Workforce Management

Seasonal Support

We solve your ramp up challenges when your business needs it most.

  • Solutions:
  • Open Enrollment
  • Retail Support
  • New Product Launches
  • Tax Season Support
  • Contingency Support
  • Crisis Management Rapid Response

BPO Service

Omni-channel Customer Engagement. Our team understands the value of end-to-end program analytics for ongoing measurement and reporting, and the importance of creating a culture of continuous coaching for improved ROI

  • Solutions:
  • Email, Webchat, SMS
  • Online Verification
  • Quality Assurance
  • Data Collection
  • Social Media
  • Mail Fulfillment

Contact Center as a Service Solutions

  • Full Service Outsourced Customer Care Solutions
  • Omni Channel Support Model: Phone, Email, Chat, Web
  • Geographically Diverse Tier 1 Data Centers
  • On-Demand Cloud Based infrastructure
  • On-Demand University Student Staffing Model
  • Low cost service model
  • Delivering high-touch contact services
  • State-of-the-art facilities

Technology Design and Capabilities

We have geo-redundant architecture in east coast and west coast Tier 4 Data centers

  • SOC Type II and PCI compliant
  • Disaster Recovery & Business Continuity
  • Data Management, Security and Protection
  • Encrypted Data
  • 24/7 Network Monitoring

Don’t just take our word for it…

This is a company built with PURPOSE. They treat their employees like family and have done wonders to reinvent Southlake Mall. This is definitely a company that has forward-thinking vision.

Paul Carpenter

Lionstar Films

As chairman, my job is to help put citizens back to work. Chime Solutions brought 1,100 jobs to our county at a time when our unemployment rate was one of the highest in the state. They helped to put people back to work which had a direct impact on our economy. They provide good service, to depressed communities, provide stimulus, livable wages, business model is community friendly.

Jeffrey E. Turner

Chairman, Clayton County Board of Commissoners

Chime is an excellent place to work! They provide an open-door policy for any and all issues, and each issue is handled with the utmost respect and attention. It's so rare to have a company of this size have such a warm, family-like atmosphere

Colton Combs

Employee, Chime Solutions

Answering our needs comes first, but the fact that Chime gives back is a huge plus.

Kaiser Permanente

Healthcare Client Executive

Let’s Replicate Our Proven Model

Around the nation: Urban communities have a rich labor pool waiting for an opportunity, corporations have quality work they can redirect and communities have under resourced areas, waiting to be revitalized.

Join The Movement