Chime was founded in 2015 to deliver high-touch contact center solutions on behalf of its clients by drawing on its leadership’s deep experience in the Customer Contact Outsourcing Industry. Our story has its roots at Ryla Teleservices, which was founded in 2001 as a startup and successfully grew to a national leading BPO service provider by offering both an employee first service delivery model. The leadership team has taken its Ryla experience to start Chime Solutions as a niche service provider poised to disrupt the BPO industry.
Headquartered in Morrow, GA, 10 miles south of downtown Atlanta, Chime Solutions delivers distinctive customer care experiences on behalf of our clients. From customer care to seasonal support and back office support services, our experienced team communicates with your customers in our state-of-the-art modern, secure and spacious contact centers.
Unlike many global outsourcing companies that may serve hundreds of clients in global locations, which can result in impersonal, guarded relationships in a mass production type culture and environment, Chime has taken a different approach. We offer operational transparency and a teaming partnership approach with our clients. We believe that we can serve our client’s customers best when we have the benefit of our client expertise, guidance and support throughout the engagement. We believe in shared responsibilities and shared benefits with our clients. Our aspiration is to operate as “One” team with our clients.
We love what we do. We firmly believe that in order to deliver the best services possible, our team must be empowered and know they play an indispensable role in client success. We lead with a double-bottom approach, keeping people at the heart of all that we do.
We are on a mission to connect communities, corporations and employees in 10 cities to create at least 10,000 jobs by 2020. Replicating our current model, leveraging our experienced leadership team and building strategic partnerships will allow us to impact under-resourced communities all over America. It’s a win – win – win.
Chime is the multiplier that helps companies succeed, individuals flourish and communities thrive. We are for smart, progressive businesses that question the status quo, because Chime knows we can make customer interactions better, and the world better, at the same time.
Over 20 years experience in sales, customer care, tech support and account management